Create efficiencies through accounting technology with Twyla Verhelst (Part 2)
In this two-part episode, Phil continues his conversation with Twyla Verhelst, Head of FreshBooks Accountant Channel and Leader of the Accounting Professionals Program. Twyla discusses how technology can create more efficient and effective workflows in the accounting industry. She suggests asking yourself what you are trying to achieve in your practice, client engagement and the services you offer and how accounting software can help you achieve those goals. Twyla also reacts to being chosen as one of the top 50 women in accounting.
Narrator [00:00:00] This is the second part of the conversation between Phil and Twila on how to create efficiencies through accounting technologies, if you haven't listened to the first part of this episode. Check your podcast feed.
Narrator [00:00:12] Hello and thank you for tuning in to another episode of CPA review and more. We are pleased to bring you the number one podcast for CPAs and CPA candidates. If you'd like to learn more about how Yaeger CPA Review can help you find us on our website at Yaeger CPA Review dot com. Now here's your host, Phil Yaeger.
Phil [00:00:37] We were talking about before we went on the air about the AICPA is going through the CPA evolution. Are you familiar with that at all?
Twyla [00:00:46] No, I'm not super familiar. I'd love to hear a little bit more about it.
Phil [00:00:50] In four years, they're going to come out with a new CPA exam. All right. And it'll be a core exam and they'll test on information technology, taxes, auditing, trying to think what else the other areas are. But everyone will take that exam and then after they pass the exam, they will pick an area of specialization.
Phil [00:01:15] Now, the big problem in the states that I see is this and this is the reason I think we have a shortage, right. They make it hard to get the license. Once you pass the exam, you can't get a certificate. You have to get the license also. And usually the license requires you work for a CPA firm for at least a year or you work at a company, but under a CPA. OK, now that has caused many people to say, hey, I don't want to go work for CPA firm because of the quality of life. OK, so a lot of them are not taking the CPA exam.
Phil [00:01:54] And you're familiar with our 150 hour rule, are you not?
Twyla [00:01:57] Mmm hmm. Yeah. Yeah.
Phil [00:01:57] The extra credits?
Twyla [00:02:01] Yeah.
Phil [00:02:01] Actually...I mean, that was the biggest mistake they made. That's my opinion. Okay? Alright. We got along very well with a bachelor's degree in accounting, at least I did. And the extra courses, they generally take courses which are totally unrelated to accounting. So the one thing they told us is what this new core exam will be. But the question is--to address the issue--how do you get a license without working under a CPA? Now they said you can pick a specialization. So if I want to pick information technology, does that mean if I work at information technology for a year or two, then I can get my license?
Phil [00:02:42] They have not gone to that step, but all they said is in four to five, I think it's four years, they're going to have this new exam. And, you know, we're going to take into account that people want they want to go into other areas other than just auditing. They want to go into advisory services, information technology. Now, being around the AICPA for as long as I have, when they say four years, it could be six years. And the fact is they still haven't worked out that experience requirement. And the 150 hours in that experience requirement, that's really caused a shortage of accountants here.
Phil [00:03:23] If you pass the exam in Canada, what do you what do you get? A certificate and a license if you want to. How does that work?
Twyla [00:03:32] Yeah, great question. And I came from when I got designated as an accountant, I'm in Canada. We still had three separate designations. So we had certified management, accountants, chartered accountants, which are more what you talking about, where they got to go into the firm and then got to get their audit hours. And it was intense. And you talk about the lifestyle. That was it. And then I was a C, so I was a general accountant. And as a general accounting, I got work experience and obviously completed a lot of exams. But I didn't have to go into a large firm to complete my designation. That's still the way it is in Canada that you can choose one of those two paths. In fact, there's a multitude of paths to get you to the end result.
Twyla [00:04:15] You do have to pass right and pass the formalized exam in Canada, but your path to getting there can be different. So you start to take all the audit courses and you still have to take all the tax courses, even if the way that you get your hours is in industry under a CPA, in a accounting department of some sort. And that was my experience.
Twyla [00:04:40] And and to be honest, I despise tax. I've never been the one to ever shy away from sharing that. I'm not a tax expert. And I, I almost didn't become an accountant because of the fact that I started doing some practicum work, really when I was still in high school. And I was like, I can't see myself doing this. I just don't enjoy it. But then once I realized I could take this other path where I could get inside of a corporation in the accounting department under a controller or a CFO, that resonated with me more, because the reality is I'm actually an entrepreneur first, just from my upbringing, and then an accountant second.
Twyla [00:05:17] And I do believe that that makes for a really good adviser because you've spent time right in the business. And you've you also, even if you don't understand some of these tax rules and tax implications, you're not a tax expert. You've got those people at your fingertips to help when that becomes a need, what a business owner needs day to day isn't tax advice every single day. They need operational advice. They need to know how to steer their ship of a business and help it survive and thrive. And so I love that AICPA is doing that because hopefully if they can make it not too grueling and distract or detract people, if we get more accountants coming through industry, I think they will naturally, they'll naturally be the synergy of the accountants who are really good day to day operational advisers. And then the accounts have come through. Firms who are more of those go to for tax concerns, for complex reporting issues, for some of those really heavy topics that sometimes our clients inside of a even a small advisory firm, they grow to the point where they need that or they have a complicated issue to the point where they need that so that it creates this really nice balance of the types of accountants inside of the industry if that if they can be successful at doing that.
Phil [00:06:43] Let me understand this. You took the exam, all right. And you initially--what's different--you said certified general accountant?
Twyla [00:06:51] That's right.
Phil [00:06:53] Now, the exam that everyone takes when they pass it, what are they?
Twyla [00:06:59] So now it's unified. When I--I'm too old for that unification. When I took it, there was still three completely separate bodies or entities that you could become a designated accountant under. And then, gosh, about five or six years ago, don't quote me on that numbers. The last few years are a blur, but a number of years ago, they they amalgamated it into one. And now everyone has to write a unified and--write and pass--a unified exam no matter which path you take, but that you can get your experience in a different way, whether that's inside of a firm or whether that's inside of industry. In an accounting department where you're under a CPA or a number of CPAs is as kind of a junior still inside of that department. But the exam here is unified versus when I took the exam that I'm a chartered accountant would take. So when you come through the firm versus the exam that I took to finish, like obviously take exams only, but your final exam was different. It was. And then C.M.A was different yet. So there are three different exams. So they, they unified it and brought it together as one, which is now CPA.
Phil [00:08:07] If you, if you, if you became a CGA in order to get that, I mean make sure I understand this. Did you have do you want to go into industry? Did you have to have someone sign off a CPA or something equivalent to that in Canada, that you have the experience to get the license?
Twyla [00:08:25] Yes, yes. And that could be multiple people because I don't know about where you're at. But here in Calgary, people move from company to company. So and just as career advancement opportunities arise, so you can get that and that sign off from multiple people. So if you move employers, as long as you've still got a CPA inside of that department in corporate accounting or in the industry, then you can get that sign off to say, yeah, she does know how to reconcile the bank or she does know how to record intercompany transactions or whatever that is. Then they would sign off on that to say, yeah, and I've done the same. I mean, in my career, I've had the opportunity to then be on the flip side, to then sign off for accountants who were junior on our team, who were achieving or looking at working towards their designation and needing to write. You write numerous exams along the way because there's required courses that you have to take and then you get this work experience and then a final exam at the end.
Phil [00:09:27] If you have the US CPA, will they give you reciprocity to get the chartered accountant. I'm going to call it chartered accountant exam in Canada. Is the reciprocity between the US and Canada? Do you have any idea?
Twyla [00:09:41] There used to be. That's a great question. I'm going to look into that. There used to be that you you could now, if it's outside of North America, I know there's not you do have to take some additional examinations. I don't know the current answer to that. That's a great question. You've left me with some homework.
Phil [00:09:57] Because--that's alright you don't have to do it.
Twyla [00:10:01] [Laughs].
Phil [00:10:01] I'll wave you from the homework. Well, first of all, isn't it true that with this virus you can't go into Canada right now.
Twyla [00:10:08] You shouldn't be able to get in here anyways. But I am sure you could. If you created a a really unique story, you could probably get in here. But nonetheless, I will do the homework. Now, I'm really curious more than anything.
Phil [00:10:22] Is there a shortage of accountants in Canada? All right. The US has a terrible shortage of accounts. All right. All right. Is there a shortage? I asked you that. During our conversation, but what are you finding? Obviously, you are well, I guess you do hire accountants, correct, to work in your company.
Twyla [00:10:46] The accountants that we actually hire inside of FreshBooks. Funny enough, so I'm an accountant. Obviously, we have a finance team because we are a global company, so we have a finance team. There's accountants inside of that. And then the only other accountant inside of FreshBooks who truly is an accountant--a CPA--is actually leading the product team that is developing more features for accounting professionals. So he and I work in tandem really closely. We have a lot of employees or team members who have accounting experience because we do have a designated support team to support accounting professionals or our partners who are working with us and working with FreshBooks. And so we've got support team members who have accounting experience and or support folks that can answer these questions for accounting profession that we don't hire. We don't have a real like a focus on hiring CPAs inside of FreshBooks outside of our finance team.
Phil [00:11:43] You deal with us CPAs, you said, all right. Do you find a lot of them complaining that they possibly want to get out of this business, especially the public sector, and go into other areas like advisory services? I don't know if with advisory services you spend any less time than if you just have a standard practice?
Phil [00:12:07] Do they do they talk to you about this at all that they're overwhelmed? The last thing they need is to get into another, you know, another venture such as the software on this platform. All right. What do you hear from these people? And they handle all the objections. That's that's a question.
Twyla [00:12:26] Yeah, for sure. So, yes, absolutely. We speak to accounting partners every single day, myself and our team here. And we do hear that feedback around. Firstly, people are just outright exhausted right now and rightfully so, 20, 20 times so hard and still is complicated even now.
[00:12:47] And so there's there's a there's a real tired sense inside of the industry and and really that that's created a real focus for us to say how do we make these people's lives easier, not more complex. So, yes, bring in a new piece of software into your textbook. Could initially feel like complexity, but what can we do to alleviate something else so that it can feel easier? Doesn't feel like such an overwhelming undertaking when it comes to having an advisory practice versus having a traditional accounting practice or tax practice. You're right. Advisory can be it can be a lot. And it doesn't necessarily mean fewer hours for my own experience. What I would say is that it can create more just even keel. And you don't have these seasonal highs like you have in and workloads like you have inside of a regular tax practice.
Twyla [00:13:37] So some people would would be drawn to that. Others would say, no, no, I like being able to have a few months just entirely unplugged. And with advisory practice, that's difficult to do because you've become so engaged with your clients and they now call on you on a very regular basis because you've created this partnership and you are their trusted advisor. And when they need you, they need you. And that can be a question around: Can I hire right now? My piece of equipment broke down in order to produce the goods that I sell. Can I should at lease one or buy one? I need one by the end of the week. These are the types of questions you get really involved in when you're an adviser, which means those questions never stop.
Twyla [00:14:16] As for what we hear for push back. Yeah, for sure. We do hear people say, I just can't I can't fathom bringing another piece of software into my firm. And and firstly, we again go back to what time of the year is like right now. Get it? This is not the right time, but another time, if you've got curiosity, once you get past your your highest busy season, let's chat about it, because, again, it's not just about adding something. It's about what does it take away? What does it alleviate? What does it make easier? And the reality is with FreshBooks is that FreshBooks was built for the business owner, which means it has a very light learning curve for accounting professionals who are already using other technology. So for them, it's not so much the learning a new piece of tech, it's more so how do I bring this in efficiently and effectively to create workflows with this technology, to really gain the efficiencies that I want to gain when I'm bringing a new piece of tech into my firm and and introducing to my clients to it.
Twyla [00:15:20] So it's a more elaborate conversation than just, you know, product education. And, yeah, we'll support you and we'll train you. There's so much more to that. And where I try to spend a lot of my days is working more in that space of workflows. And what is it you're really trying to achieve inside of your practice and your your client engagement and the services that you're offering and really be a piece of that. FreshBooks isn't the only solution to contribute to your firm getting there. And I'm very upfront about that. Never will I say switch your entire book of business over to FreshBooks. No, no. We are not a good fit for everybody. So let's recognize firstly, how does it fit in? What will it do for you and your clients? What is it you're trying to achieve? Does not align. Does this is there synergy between what this can do and what you're trying to do? And then the conversation goes from there as to what can we reduce or make more efficient or easier? And then that's where FreshBooks can slide in and be a really good plug for that pain point. More than anything.
Phil [00:16:24] You point out what consulting business they can get by that maybe you have not thought about by acquiring your program. Yeah, I mean, that's a of software.
Twyla [00:16:37] Yeah. Yeah. I mean, but truly it is a program to be honest, like it's not about just saying, here's the tech, go use it. I'm, I, I'm going to assume it works for you. Here's a tech. Just plug it in. It's a much bigger picture than that, which is why it's more of a program than just a piece of software. And that's why I love this role and love this opportunity to work with the community, because it's not about just downloading something. In a way, you go it's strategic and I'm sure you feel that. But from your own experience that accountants are sometimes risk averse, sometimes wanting to hold on to legacy workflows or legacy software and and even the warming up to the idea and embracing the change can just take some time.
Twyla [00:17:21] And so where I get the opportunity to work with the accounting professionals is inside of those conversations using not only my own experience of having my own practice, but then because I'm talking to so many people, I get insights into what others are doing and they can use that to say, have you thought about this or how is this piece working for you? And then that can just naturally springboard a conversation into where does fresh looks fit into that.
Twyla [00:17:48] Then sometimes it only fits in with a sliver or sometimes it's like it's not even right now, as I mentioned, seasonally, not right now. For for some folks, that's true, because if you're going to embrace a new piece of tech and then we're going to support you doing that, I want to set you up for success, which doing this at tax time won't set anybody up for success. So all of that kind of goes into the collaboration of is the tech right for you? Is the program going to help you? Where are you trying to take your business and how can we help you get there? And that's not just here's the tech. It's bigger picture workflows, client experience, advisory and how to deliver that. I even have conversations with folks about how to price it. And flat fee versus hourly. I pull on all my experience and all the insights that I get in order to contribute back to that conversation and help them kind of do some of that. Working in your business instead of work or working on your business instead of always working in your business.
Phil [00:18:47] Is your busy season as crazy as ours? I mean, it is.
Twyla [00:18:52] Yeah. For Canada, yeah, for sure. Yeah. Yeah. Unfortunately, it's a busy time here too. Yeah.
Phil [00:18:59] And that's what a lot of times it turns people off going into the profession. It really does. And I don't think they'll ever be able to work out the way that you can have some quality of life. I mean I just look at some of these accountants who are in their forties. They look like they're in their 60s.
Twyla [00:19:18] Yup, it's aging us. I mean, I do think advisory helps with that. I mean, when you talk about more traditional type of accountants or bringing a tax practice or doing those deliverables that accounts have often been known to do, I do think that the way to smooth some of that is to do advisory. But it's not about doing advisory on top of what you're already doing. It could be doing advisory and doing less tax returns or doing less audits and actually smoothing it that way unless you want to grow your firm substantially more. Now you've got divisions and departments. And I mean, that's a different spot of of of growth and a different a different size of firm. But if you're those that overworked, gosh, how will I ever get out of this? I'm I'm forty looking like a sixty. I'm feeling like I'm eighty.
Twyla [00:20:08] Then you probably if you're if you're going to start to look at advisory, the biggest thing to to keep in mind when you're thinking it's a turn off of I don't even have one more minute of each day to even give to anything. It's thinking about bringing some of that other those other services down, like the the tax and the audit and then ramping up some of the advisory. You've already got the base of clients who are probably keen for advisory services if you sold it to them, if you marketed. You, them, if you demonstrated to them what it could do for them, and this is that theory of marketing to your backyard and getting more business from your existing clients versus going out onto the street. So if you're trying to grow your practice, grow it with your existing base, maybe even fire or offload some of those clients that are a nuisance or you're just not in line with in order to be able to do so...
Phil [00:20:59] Fire sounds so harshe, doesn't it?
Twyla [00:21:01] It does sound harsh.
Phil [00:21:02] How about terminate the relationship?
Twyla [00:21:04] "Rehoming them", I always like to call it that because there's somebody who they're a good fit for and maybe it's like they're not for profit and I don't even specialize in that. It's really out of my wheelhouse and I'm not very efficient doing it. Maybe that's a great home to somebody who that's their nation, other areas of expertize. So I think that there's opportunity to smooth it. I mean, always there will still be this I think this hump in services that are required in tax season until you really, really smooth it aggressively. But you can take steps towards it by pulling back some of those clients that are tax seasonal clients and then selling some of these advisory services that there is money in advisory--you said that already--there is a lot of value in advisory, which is why there's a lot of money in advisory. Clients see it as a value add instead of--unfortunately, a lot of clients still see filing my tax return as the necessary of doing business, not something a business owner really gets a lot of value out of. And even if you're giving them really great tax advice and tax consulting, they still kind of attach it to tax returns that are a necessary evil to keep doing my business.
Phil [00:22:20] Tell me you're listed as a top 50 women in accounting. How do you know you're in the top 50 women in accounting? Is there a is there a contest? Do you have to take off a trial balance test or...? What exactly is that? You're one of the top 50 women in accounting.
Twyla [00:22:38] Yeah, every year. Every year there's it's put out by practice ignition that they do nominations and then selection for the top 50 women. And again, so I've been really fortunate to get onto that list the last two years in a row. How how do you know that you're on the list or how do you know that you deserve to be on the list? That's a great question, to be honest. I just love being able to contribute back to the industry and seeing women in this industry recognized for their contribution myself, for excluding myself. I'm really humbled and honored to be on the list of women that are on there, because I do think there's some extremely intelligent women who are not just helping their own clients or their own their own market, but they're contributing back to the industry, which honestly is what makes this industry evolve. The technology is pushed in, but without the collaboration inside of this industry and the sharing that goes on in this industry, I don't think we would be where we are today.
Phil [00:23:35] Are you in the top one hundred in Canada or throughout the country? Throughout the world?
Twyla [00:23:40] The top 50 is global. That's a global.
Phil [00:23:42] Oh, very good. That's impressive. That really is.
Twyla [00:23:46] Thank you.
Phil [00:23:47] And you mentor a lot of people?
Twyla [00:23:50] I do. I honestly love that piece of being a part of this industry. And really, it's only about two and a half years ago that I really got involved with the accounting industry at large. Prior to that, we had our own accounting bookkeeping advisory practice where truly we had our head in the sand a little bit, where our we had technology companies like reps from the technology companies telling us you're doing advisory that everyone else is trying to do. And we were like, yeah, yeah, whatever. And we just kept doing what we're doing because it was working for us. And it wasn't till I got into more of the software side where myself and my business partner, we decided to solve a pain point and create a cash flow forecasting tool that then I got more involved with just the industry at large because I was then going out to the industry and saying, what are you up to and what are your pain points? Because we've been doing what's been working for us and our clients. But what are you experiencing?
Twyla [00:24:42] And it was at that time that I realized I had some I was sitting on some information from experience that some of it I learned extremely the hard way that I could share with others and that would help them with their business. And so right now, that's the most rewarding part of my day, is to be able to say, here's everything I know. I'm an open book. If you get one golden nugget from that that's useful for you inside of your firm, that's success to me. And I think it's kind of leading by example that the more that we can do that, the more that the industry will just continue to evolve in a very collaborative fashion. Instead of trying to compete like we used to do or trying to hold on to secrets like we used to do. Instead, let's share them, because we now recognize that there's the borders of kind of come down in terms of maybe not can the unite us, but in terms of geographics. Where you can work with your clients, we've got cloud accounting now, and it's not only the people within 50--I was going to say a 50 kilometer; that's going to showcase how Canadian I am--a 50 mile radius that we work with. We work with people in other states or in other provinces up here in Canada. So it is about that collaboration. And anything I can do to contribute to that, it really actually gets me quite, quite, quite powered up and quite inspired to be part of the accounting industry.
Phil [00:26:03] What would you say to someone if they came to you and they said they're going into business, they want to go into a school of business administration? All right. But they're not sure. Maybe they should major in finance versus accounting because finance is only for your degree. And probably the starting salary is probably higher than the accountant with the five year degree. All right. Give me a reason why I should go into accounting. I mean, is there a reason I should go into accounting?
Twyla [00:26:32] Truly, I would answer that question with more questions in terms of what is it you love to do and what is the contribution that you want to make to others inside of your career. Because a career can be obviously fulfilling and self-fulfilling. It should be you should be doing what you want to do. But what is it that you can do that contributes to somebody else? And and then you then you go back even into things like personality test. I mean, the reality is with accountants, there's some underlying level of I want to help somebody out. And maybe that's not the most dominant trait that they have, but it's in there somewhere. And so I would probably ask a lot more questions as to what it is that they want to do, what they what they find fulfilling, what they want to contribute back to others.
Twyla [00:27:18] If you look at my LinkedIn, you'll see, gosh, if I put a resume together, you would go like, wow, can you make up your mind? Like, it's very meandering. But it was like that with with this really exploratory mindset around, I'm going to become an accountant. I, I actually became an accountant because that was my plan B. I always thought the world will always need accountants. And if I go into business for myself and I have to close the doors, at least I can go back to an accounting job. It really was my plan B and something I thought there will be it will be helpful to understand accounting in business in general and business. And I knew that I wanted a career in business. I didn't want to be a tradesperson. I didn't wasn't going into medicine. It was something entrepreneurial and business related.
Twyla [00:28:05] So it was like, all right, this accounting just makes sense to at least have that as my my backup plan. And so then I let my career be very meandering because I was very open-minded to what's next to give me still that satisfaction and that fulfillment, but that I can contribute to somebody else. Which has now led me on this extremely meandering career where now I actually don't work directly with clients. Instead, I work inside of a software firm where we've got a program for accountants where I'm able to give some insights and do almost like some consulting work and inside of my role within a global technology company. And so really, I would I would encourage them to be not laser focused on: this is ultimately what I want to do. I want to be this one thing and I'm going to be that one thing for my entire career.
Twyla [00:28:56] I would also say that layer in some level of software, I mean, like in terms of not just understanding technology, but if you can even do basic coding in technology, I think that that will not be a miss in the next 20 years. And then just being really exploratory around, what is it you enjoy doing and let that guide you from one step to the other. Know that sometimes there will be missteps, but that there's learning in those missteps. And if you go in and you take your finance degree and then you're like, gosh, that was really silly. I wish I was an accountant then do accounting like get get into it. Just don't don't feel like I'm stuck here now. And this is the only thing I can do. The reality is if you were an engineer and you want to become an accountant, you could do that if you wanted to, if you really decided that that's what you want to be focused on.
Phil [00:29:48] You know, my my father had cousins in Montreal, and we used to go to Montreal every summer to see them. And I'm listening to you speak and I hear the Canadian "out, out" and "about" and my father's cousin used to--I'd ask him a question, and here in the States we say, "what?!" He would say, "Ey?!". You know. They were the nicest people. Unfortunately, they're not around. But Montreal, great city. You're far away from Montreal. You're are you on the West Coast?
Twyla [00:30:22] I'm almost on the West Coast. I'm about twelve hour drive from the West Coast. So I'm in one province in which is like one state in straight up from like Colorado. So I you can see the picture in the background in the Rocky Mountains, the. That's about a 40 minute drive from my house, so I live right right outside of the Rocky Mountains.
Phil [00:30:40] That's a nice, nice picture.
Twyla [00:30:42] Thank you. I took that one myself on a hike. I love the mountains.
Phil [00:30:46] I lived in Colorado for six years and you can't beat the Rockies, you know.
Twyla [00:30:51] No, you really can't.
Phil [00:30:53] Yeah, but anyway, Twyla, I want to thank you very much.
Phil [00:30:57] Is there anything else you want to share with the people? These are people who are in accounting or thinking about going into accounting? Or, you know, maybe you want to change jobs. Is there anything you can share with them? You have any pearls of wisdom, words of wisdom that you want to share?
Phil [00:31:14] If you don't--I'm putting you on the spot here, of course--I won't feel bad. Believe me.
Twyla [00:31:20] I think the best thing to share inside of the industry is: More than ever, accounting is creative. And I don't mean in the old way that we used to say creative accounting and that'll get you into trouble. That kind of accounting. I just mean that it's it's just more flexible, more diverse, more less about the deliverables, more about a human relationship now compared to probably ever before in my understanding of history, of accounting. And I think it's going to get to be more so. So it's this really unique combination of using technology and being kind of leading edge with technology can can be part of your work. But also, how does the human piece of it roll into that? Because if if you think about accounting and all that's going on with technology for a while, you were kind of threatened with, well, accounting is going to go away because technology is going to replace that job instead. I think that that technology's made an accounting role different than it used to be. That can be more fulfilling. Again, going back to what is it you find fulfilling if you find balancing and reconciling and digging into the numbers and and finding potential fraud or would audit exposures. If you find that fulfilling, then that's a different type of career inside of accounting, then you want to use the numbers as like foundational information to support small businesses and small businesses all across the country. Really, that contribution back to them is helping them succeed. And so it can be extremely flexible and can be more human than ever, which is even for myself, created the opportunity to get outside of my comfort zone and be less of an introverted accountant than I used to be and really kind of make it your own. You've got that creativity inside the accounting industry that really didn't exist 20 years ago.
Phil [00:33:19] When I graduated, there was auditing or auditing and tax. That was it. All right. They have the consulting with I would go into consulting because I like to deal with people one on one, so. Yeah, but anyway, I want to thank you tremendously. I know it's been hard to get you on because you're so popular.
Twyla [00:33:42] [Laughs] I don't know about that.
Phil [00:33:44] [Unintelligibe] once I think. So, I do apologize for that. But thank you very much for sharing everything you have and I wish you the best of luck and just stay safe. And how old are you? Twenty-three? Is that all.
Twyla [00:34:00] I'm at least twenty-nine, Phil. [Laughs]
Phil [00:34:03] I'm not supposed to ask a woman her age, but no, you look good.
Twyla [00:34:10] Thank you.
Phil [00:34:11] Youthful, youthful.
Twyla [00:34:12] I'll share that I'm forty-four. I'm not ashamed of my age. There's power in being forty-four. I'm forty-four. I turned forty-four last month.
Phil [00:34:20] Oh my gosh. Okay, well happy birthday.
Twyla [00:34:22] Thanks.
Phil [00:34:23] Belated happy birthday.
Twyla [00:34:25] Thank you.
Phil [00:34:25] Would you believe I'm a hundred?
Twyla [00:34:28] No you're not.
Phil [00:34:30] I'd probably be just like a catatonic person if I was a hundred. But anyway, you stay well. Thank you very much for being on the podcast.
Phil [00:34:40] This is Phil Yaeger and this is CPA Review and More. Every Tuesday we have a new podcast, a new guest. If there is something you want to know about a specific subject, we will try to get a guest on for you. And once again, I always get my phone number to you. I'm in Maryland. And if you want to get me, it's (301) 874-4900, extension 5.
Phil [00:35:09] And we will put Twyla's name up. And I think if you want to know about her more, you can go to LinkedIn, right?
Twyla [00:35:17] You can follow me on LinkedIn or on Twitter. I'm on both. Twyla Verhelst.
Phil [00:35:21] And by the way, I do wish I had Twitter stock.
Twyla [00:35:27] Clubhouse is the newest thing. I'm curious to see.
Twyla [00:35:31] Yeah, I'm curious to see how that takes off. It's been really interesting. I just joined about a week ago, and I've been spending a bit of time on Clubhouse.
Phil [00:35:37] Alright. Well, good. Hey, pleasure meeting you and thank you again. I really do appreciate you being on. Thanks.
Twyla [00:35:45] Thanks to you, Phil. You take care as well.
Phil [00:35:47] OK, take care everyone. We'll see you soon. And stay safe and wear those masks, please.
Narrator [00:35:53] Thank you so much for listening to Yaeger, CPA Review and more as a token for our appreciation for your listenership. We'd like to offer you 10 percent off your next purchase with Yaeger, CPA Review say between fifty to one hundred and fifty dollars with code podcast 10. If you'd like more information, look us up on Yaeger, CPA Review dot com. And as always, if you've enjoyed this show, please rate and review on iTunes or your preferred listening platform.
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